Secure Card Use

Use your ATM card safely. Here are some tips to help protect you and your privacy.

Remember to report a lost or stolen card immediately by calling one of the numbers below. No matter where you are, report lost or stolen cards to minimize loss and liability. If your card is lost or stolen, you should immediately report this to Community Bank operated by Bank of America .

ATM cards

Please call the number for your area below as soon as you discover your ATM Card is missing:

Contact your region Customer Service number and press 0 to reach a customer service representative.

• Germany / The Netherlands / Italy:
  00-800-2265-3279 or DSN 334-2702
  M – F 0800 to 1700 Germany time, except German holidays
• United Kingdom:
  00-800-2265-3279 or DSN 94-334-2702
  M – F 0800 to 1700 Germany time, except German holidays
• Japan / Okinawa / Korea / Guantanamo Bay / Diego Garcia / Kwajalein:
  DSN (only) 510-226-2265
  M – F 0800 to 1900 Central Time, except U.S. holidays
• While in US:
  1-800-239-9427
  M – F 0800 to 1900 Central Time, except U.S. holidays

Using ATMs safely

• Protect your privacy and the privacy of others. Be aware of others in line behind you. Position yourself in front of the ATM keyboard to prevent anyone from observing your PIN (Personal Identification Number). Be courteous while waiting at an ATM, and keep a polite distance. Allow the person to complete his or her transaction before approaching the machine.
• Be prepared. Fill out deposit forms and have your card ready before approaching the ATM. When your transaction is complete, pocket your card and cash immediately. Count it later in the safety of your locked car or home.
• Drive-up ATMs. Remember to keep your doors locked, your other car windows up and your car running.
• Treat your ATM card like cash. Guard your ATM card as carefully as cash, checks and credit cards.
• Keep your PIN private. Do not write your PIN on your card or keep it in your wallet. Memorize it or keep it at home. Stand directly in front of an ATM when entering your PIN.
• Save your receipts. Do not leave your receipt at the ATM. Remember to record each transaction and match it to your monthly statement.
• Stay alert. Be aware of your surroundings, especially at night. Park in a well-lighted area and have someone accompany you. If you notice anything suspicious, use another ATM or come back later.
• Report suspicious behavior. If you notice anything unusual, cancel your transaction, pocket your card and leave immediately. Go to a safe place and call the police if you suspect dangerous or illegal activity.