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Additional Services


Additional services available by pressing 0 include:



  • Address changes.
  • Report lost or stolen ATM cards and checks.
  • Place a stop payment.
  • Reorder checks.
  • Order photocopies.
  • Order a replacement ATM card and PIN.

Customer Service Hours:



  • Japan / Okinawa / Korea / Guantanamo Bay / Diego Garcia / Kwajalein
    M - F 0800 to 1700 Central Time, except U.S. holidays.
  • Germany / The Netherlands / Italy / United Kingdom
    M - F 0800 to 1700 local German time, except German holidays.
  • United States
    M - F 0800 to 1900 Central Time, except U.S. holidays.
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