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Getting Started
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Technical and Security
What do I need to enroll for Community Bank Online?

To get started, you need a Community Bank checking or savings account, a computer, a modem, access to the internet and a browser that supports 40- or 128-bit encryption. (We recommend 128-bit encryption, but 40-bit encryption is the minimum requirement.) The use of SSL requires an SSL compatible browser. Community Bank Online has certified the following browsers and versions:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

If you have any questions, please contact our Customer Service Department at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.

How do I sign up for Community Bank Online?

To sign-up for Community Bank Online, click on the 'Sign Up' option located next to the Online Banking tab in the top navigation bar.

What is Community Bank Online?

Community Bank Online is an internet-based service that provides you a safe and convenient way to do your banking. With Community Bank Online, you can view your account balances, transfer funds, pay local bills, send service requests to the bank and more.

What can I do with Community Bank Online?
  • Pay your local bills conveniently online with a minimal fee
  • View paid checks online the day after they clear your account
  • View current day pending transactions in a real time environment
  • Transfer funds between your linked Community Bank checking and savings accounts, between two linked checking accounts, or between two linked savings accounts. This applies to both USD and Sterling accounts.1,2
  • Send funds from your Community Bank USD checking or savings account to an account at another U.S. based financial institution via ACH2
  • Make a wire transfer from one of your Community Bank USD accounts to your account at another bank
  • View current balance information for your linked Community Bank checking and savings accounts
  • Review transactions from the current statement cycle and recent prior statement cycles for your checking or saving accounts
  • Send us secure e-mail messages and questions regarding your account(s) or Community Bank Online
  • Receive important account information alerts via the Community Bank Online Mailbox, e-mail or text.
  • Choose to receive only electronic statements

1 Transfers from Savings to Sterling Accounts not available

2 Limited to 6 transfers per month on savings

What are the benefits of using Community Bank Online?
  • Access your bank account anytime, worldwide, from any computer with internet access.
  • Pay bills and track your spending.
  • View statements with the click of a button. There is no software to buy — ever.
What is the Euro Bill Payments service?

The Euro Bill Payment service is a convenient and inexpensive way to pay your local bills, such as rent, traffic tickets, telephone and cable. Euro Bill Payment Service is offered only in Germany, The Netherlands and Italy. You can schedule single and repeating payments.

What is the Sterling Bill Payments Service?

The Sterling Bill Payment service is a convenient and inexpensive way to pay your local bills, such as rent, traffic tickets, telephone, and cable. Sterling Bill Payment Service is offered only in the United Kingdom. You can schedule single and repeating payments.

How much does Community Bank Online cost?

Community Bank Online is free no monthly service charge. The only Community Bank Online service for which a fee is assessed is Euro Bill Payments. Euro & Sterling Bill Payments are $1 per transaction (free of charge for organizational customers). In addition, there is a $15 transaction fee assessed for wire transfers.

What are nicknames?

Nicknames are names that you assign to your accounts to help you easily identify them in Community Bank Online. You may choose a nickname at any time, up to 40 alphanumeric characters.

Can I begin using Community Bank Online immediately?

Yes.

How do I sign in?

Go to www.DoDCommunityBank.com and select 'Sign In'. On the Login page, enter your User Name and password. If you've forgotten your password, click the 'Forgot your passcode?' button. When signing on to a new PC for the first time, you will be prompted to answer challenge questions that you established during the enrollment process.

What if I forget my password?

From the Online Banking log in screen, select the ‘Forgot Password?’ link and enter your Username and Mobile Number or Email Address delivery option for the one time password.

What if I forget my Username or get locked out of Community Bank Online?

If you forget your Username from the Online Banking log in screen, click the "Forgot username?" link, and enter your SSN or DOB, Mobile or Email. A one time password will be sent to the delivery option chosen.

If you get locked out of Community Bank Online, you must contact Customer Service for assistance. Please find the contact information and hours of operation below.

  • Contact Customer service at any of the numbers below and press 0 to reach a customer service representative.
  • 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892
What personal accounts can I transfer between?

With Community Bank Online, you can transfer funds between your checking and savings accounts that were established in the same country.

When will my funds become available?

Transfers you submit on bank business days before the daily cut–off will be credited to your account on the same day. Transfers submitted after the cut–off time or on a non-bank business day will be credited on the next bank business day. Cut–off times are 4 p.m. U.S. Central Time, Monday through Friday for the European Theater, including Guantanamo Bay, excluding U.S. bank holidays and 4 a.m. U.S. Central Time, Monday through Friday for the Pacific Theater, including Kwajalein and Diego Garcia, excluding U.S. bank holidays.

What are the dollar amount limits on transfers?

Transfers can be submitted for amounts between $1.00 and $10,000.00.

How long does it take for a payment to reach my payee?

We recommend scheduling your payments to be processed at least five business days before the actual payment due date. Scheduling payments sufficiently in advance of the due date on the bill allows enough time for the payee to receive the payment and credit it to your account.

If a Euro or Sterling bill payment is scheduled and not enough funds are available, does the payment wait until sufficient funds are available to pay?

No. The payment will be rejected and will appear as a failed payment through your Online Banking recent payments section. You will need to reschedule the payment for a time when sufficient funds will be available.

What are the dollar amount limits on bill payments?

Bill payments can be submitted for amounts between $0.01 and $10,000.00.

Does Community Bank offer bill payment options in local currency?

Yes. Community Bank offers Euro and Sterling bill payments with a minimal fee.

What account services can I do online?

There are a variety of self-service features available to you through Community Bank Online. You can:

  • Reorder checks
  • Order copies of checks
  • Order copies of account statements
  • Change your address
  • Create nicknames for your checking and savings accounts
  • Change your password
  • Inquire on a specific transaction
Can I reorder checks?

Yes. You can reorder checks by selecting Service Center > Services > Order Checks within Community Bank Online.

Can I change my phone number, street address or e-mail address?

Yes. You can change your phone number, street address, or e-mail address or DEROS date by selecting Service Center > Services > Change Address, E-mail, Phone Numbers or DEROS Date for All Accounts within Community Bank Online.

How do I change my password?

Select 'Update E-mail or Password' within Service Request to change your password immediately. If you've forgotten your password and can't login, click the 'Forgot your password?' button on the Login page.

How do I change my User Name?

Contact our Customer Service department at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892 between 0100 to 1800 U.S. Central Time, Monday through Friday (except U.S. bank holidays). An associate will assist you with creating a new User Name. All Usernames need to be between 1 and 24 characters with any combination of letters and/or numbers.

Can I stop payment on a check online?

You can submit a request to stop payment on a check through Community Bank Online by selecting 'Stop Payment — Check' on the Services menu within Service Center. Or, you may call us at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.

Can I order a check or a statement copy?

Yes. You can order a check or a statement copy by selecting the Services tab within Service Center on Community Bank Online. However, you can also print statement images for up to 180 days from the statement date by selecting 'Online Statements' under the 'Manage Accounts' tab.

How do I contact Community Bank with a question?

For questions about your accounts or requesting account services, you can send and receive secure mail using Community Bank Online. From the 'Home' menu, select 'Messages'. You will be taken to the Message Center where you can send and receive secure messages between yourself and Community Bank.

Will there be two User Names for joint accounts?

Yes. Each account holder is issued a separate User Name.

Can all joint account owners use the same User Name?

Yes, all joint account owners can use the same User Name. However, it is recommended that each joint account owner maintain their own unique User Name and password.

What kind of computer equipment and software do I need for Community Bank Online?

Community Bank Online works best with Google Chrome, Mozilla Firefox or Safari.

I'm a Mac user — will I be able to access Community Bank Online?

Yes, as long as you're using a recommended internet browser.

What internet browsers should I use to access Community Bank Online?

Community Bank Online works best with Google Chrome, Mozilla Firefox, Safari and Microsoft Edge.

I can get to the Community Bank Online home page, so why can't I login to my account?

The most common problems are cookies, browsers, typing errors and ISPs.

  • Cookies. A cookie is information that is stored on a user's computer hard drive after accessing the internet. Typically, a cookie stores a user's preferences when accessing a particular internet site. Cookies must be accepted in order for a user to access accounts online. If cookies are not accepted, a user must log into every account screen within Online Banking with a User Name and Password. Check your browser settings to ensure you're accepting cookies from Community Bank Online. For help, call Customer Service at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.
  • Browsers. If a browser doesn't adequately support encryption, then a user cannot log in to view accounts online — for security purposes. Make sure you're using either Google Chrome, Mozilla Firefox or Safari.
  • Typing errors. internet users most often type in an address or URL to reach a website. Secure pages have a slightly different URLs from other sites on the internet. All secure websites begin with the letters "https://". Most websites use 'http:// ' without the 's'. Without the 's' you cannot connect securely to your accounts.
  • ISP connections. Internet Service Providers (ISPs) are your connection to the internet. At times their connections may not be functioning properly, which prevents you from accessing your accounts. Check to see if you can get to any other secure sites on the web. If not, your ISP may be the problem.
I've reset my password, but I still can't login. What could I be doing wrong?

Community Bank Online passwords are case sensitive. Make sure the CAPS LOCK isn't on and try again. If you are still unable to login, please call Customer Service at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.

How do I print statements and other information in Community Bank Online?

Select the Printer Friendly button located on the bottom of the Statement page to print your statement. For all other information, different internet browsers and browser versions have different options for printing frames. Consult your internet browser Help files to determine the best method for printing.

What security measures does Community Bank Online use?

Community Bank Online incorporates industry standard security features that protect your data so you can manage your money with safety and confidence. We want to provide you with peace of mind when you access your account information.

Community Bank Online utilizes encryption technology, which is the scrambling of information for transmission back and forth between two points so that it cannot be read by unauthorized parties. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Community Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Community Bank, encryption protects your account information so it can't be intercepted and read by a third party.

And we encourage you to always take steps in addition to these Community Bank security features to protect your personal information. Here are some tips:

  • Keep your password secure and make sure no one is watching as you enter your password
  • Take appropriate precautions to keep your computer clean and free from viruses that could be used to capture password keystrokes
  • Be cautious when providing personal data such as your Social Security Number and bank account information over the telephone, in person or online. Do not give out this information unless you are absolutely sure of the person with whom you are dealing.
  • Monitor bills and bank statements frequently. Immediately report any suspected fraudulent transactions to the holder of your account.
  • Receive and store as many of your account statements electronically as you can
  • Store cancelled checks, new checks and account statements in a safe place
  • Question suspicious e-mails
  • Install anti–virus and anti–spyware programs on your home computer. Keep these programs updated.
  • Don't write your personal identification number (PIN), Social Security Number, driver's license number or credit card account number on checks or on your ATM, credit card or debit card
  • Stand directly in front of the ATM when entering your PIN
Is Community Bank Online secure?

Yes. Community Bank is committed to making Community Bank Online safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Online Banking also uses 128–bit SSL encryption. To help protect your privacy while you are using the service, we will sign you out of Community Bank Online after 15 minutes of inactivity. However, you can modify the timeout period by going to Service Center > Services > Update e-mail, User Name, or Password.

What does SSL mean?

SSL stands for Secure Socket Layer. This technology allows users to establish sessions with internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Community Bank Online site, you are secure through our use of SSL technology.

What is encryption?

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Community Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Community Bank, encryption protects your account information so it can't be intercepted and read by a third party.

What is 128-bit encryption?

There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption. High or 128–bit encryption means there are septillion possible keys that could fit into the lock that holds your account information, but only one that works each time you bank online. Community Bank Online uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.

What is a Global Certificate?

A Global Certificate is a specialized SSL certificate which raises the minimum security level for all users to 128–bit encryption, even for those browsers that do not have the 128–bit feature turned on. This technology was developed to enable customers to temporarily interact with websites that demand a minimum encryption level of 128–bit. Therefore, our Global Certificates will automatically raise your security level for the duration of your Community Bank Online session, thereby providing added assurance that your data is protected.