Continue growing your career while overseas! Visit the Community Bank Careers page for employment opportunities
ATSUGI: Flightline ATM is currently out of service
Community Bank Loan And CD Balances Now Available In Online And Mobile Banking
GUANTANAMO BAY: The Marine Mini Mart ATM is currently out of service
To get started, you need a Community Bank checking or savings account, a computer, a modem, access to the internet and a browser that supports 40- or 128-bit encryption. (We recommend 128-bit encryption, but 40-bit encryption is the minimum requirement.) The use of SSL requires an SSL compatible browser. Community Bank Online has certified the following browsers and versions:
If you have any questions, please contact our Customer Service Department at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.
To sign-up for Community Bank Online, click on the 'Sign Up' option located next to the Online Banking tab in the top navigation bar.
Community Bank Online is an internet-based service that provides you a safe and convenient way to do your banking. With Community Bank Online, you can view your account balances, transfer funds, receive and pay bills, send service requests to the bank and more.
1 Transfers from Savings to Sterling Accounts not available
2 Limited to 6 transfers per month on savings
U.S. Bill Pay is a free feature of Community Bank Online that allows you to pay your domestic bills online. In addition, with U.S. Bill Pay, you can elect to receive e-Bills — electronic versions of your paper bills — from a variety of companies like Verizon Wireless, State Farm Insurance and Dish Network.
The Euro Bill Payment service is a convenient and inexpensive way to pay your local bills, such as rent, traffic tickets, telephone and cable. Euro Bill Payment Service is offered only in Germany, The Netherlands and Italy. You can schedule single and repeating payments.
The Sterling Bill Payment service is a convenient and inexpensive way to pay your local bills, such as rent, traffic tickets, telephone, and cable. Sterling Bill Payment Service is offered only in the United Kingdom. You can schedule single and repeating payments.
Community Bank Online, including U.S. Bill Pay, is free of a monthly service charge. The only Community Bank Online service for which a fee is assessed is Euro Bill Payments. Euro Bill Payments are $1 per transaction (free of charge for organizational customers). In addition, there is a $15 transaction fee assessed for wire transfers.
Nicknames are names that you assign to your accounts to help you easily identify them in Community Bank Online. You may choose a nickname at any time, up to 40 alphanumeric characters.
Yes.
Go to www.DoDCommunityBank.com and select 'Sign In'. On the Login page, enter your User Name and password. If you've forgotten your password, click the 'Forgot your passcode?' button. When signing on to a new PC for the first time, you will be prompted to answer challenge questions that you established during the enrollment process.
From the Online Banking log in screen, select the ‘Forgot Password?’ link and enter your Username and Mobile Number or Email Address delivery option for the one time password.
If you forget your Username from the Online Banking log in screen, click the "Forgot username?" link, and enter your SSN or DOB, Mobile or Email. A one time password will be sent to the delivery option chosen.
If you get locked out of Community Bank Online, you must contact Customer Service for assistance. Please find the contact information and hours of operation below.
All Community Bank retail checking and savings accounts are eligible for free Community Bank Online. Enrollment is fast and easy.
You may view transactions for any Community Bank checking or savings accounts.
With Community Bank Online, you can transfer funds between your checking and savings accounts that were established in the same country.
Transfers you submit on bank business days before the daily cut–off will be credited to your account on the same day. Transfers submitted after the cut–off time or on a non-bank business day will be credited on the next bank business day. Cut–off times are 4 p.m. U.S. Central Time, Monday through Friday for the European Theater, including Guantanamo Bay, excluding U.S. bank holidays and 4 a.m. U.S. Central Time, Monday through Friday for the Pacific Theater, including Kwajalein and Diego Garcia, excluding U.S. bank holidays.
Transfers can be submitted for amounts between $1.00 and $10,000.00.
U.S. Bill Pay is a free service of Community Bank Online that allows you to pay your domestic bills online. In addition you can elect to receive e-Bills – electronic versions of your paper bills – from a variety of companies like Verizon Wireless, State Farm Insurance and DISH Network.
e–Bills are electronic versions of your paper bills that you receive from participating merchants through Community Bank Online.
An e–Bill comes directly from the biller to Community Bank Online. The difference is that you are presented with an electronic version of the bill. You can view balances, transactions, finance charges and other statement information. (Each payee offers unique features associated with their bill.)
You can pay almost any U.S. domestic business or individual that you currently pay by check — your phone bill, loan payments, insurance, credit cards — even your dentist or daycare center. Please note you cannot pay non–U.S. payees, court-ordered payments or state and federal taxes online at this time.
To start using U.S. Bill Pay, sign on to Community Bank Online and select the 'USD Bill Payment' tab. You'll need copies of your bills to begin adding payees. If you're not already signed up for U.S. Bill Pay, send us a secure e–mail from the Services tab. Simply navigate to Service Request > Add USD Bill Pay Account.
We recommend scheduling your payments to be processed at least five business days before the actual payment due date. Scheduling payments sufficiently in advance of the due date on the bill allows enough time for the payee to receive the payment and credit it to your account.
U.S. Bill Pay is a free service of Community Bank Online.
E–Bills are only available from select U.S. domestic companies. An e–Bill icon on the payee list indicates the participating companies.
The number of companies offering this convenient feature is growing all the time. An e–Bill icon on the payee list indicates the participating companies.
No. The payment will reject and we may charge you an insufficient funds fee. You will need to reschedule the payment for a time when sufficient funds will be available.
Community Bank Online does not recognize an incorrect zip or area code. We suggest you verify all payee information using a current bill before entering the new payee information.
Bill payments can be submitted for amounts between $0.01 and $10,000.00.
No. Only U.S. domestic payees are available at this time.
No. Bill payments are only payable in U.S. Dollars.
There are a variety of self-service features available to you through Community Bank Online. You can:
Yes. You can reorder checks by selecting Service Center > Services > Order Checks within Community Bank Online.
Yes. You can change your phone number, street address, or e-mail address or DEROS date by selecting Service Center > Services > Change Address, E-mail, Phone Numbers or DEROS Date for All Accounts within Community Bank Online.
Select 'Update E-mail or Password' within Service Request to change your password immediately. If you've forgotten your password and can't login, click the 'Forgot your password?' button on the Login page.
Contact our Customer Service department at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892 between 0100 to 1800 U.S. Central Time, Monday through Friday (except U.S. bank holidays). An associate will assist you with creating a new User Name. All Usernames need to be between 1 and 24 characters with any combination of letters and/or numbers.
You can submit a request to stop payment on a check through Community Bank Online by selecting 'Stop Payment — Check' on the Services menu within Service Center. Or, you may call us at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.
Yes. You can order a check or a statement copy by selecting the Services tab within Service Center on Community Bank Online. However, you can also print statement images for up to 180 days from the statement date by selecting 'Online Statements' under the 'Manage Accounts' tab.
For questions about your accounts or requesting account services, you can send and receive secure mail using Community Bank Online. From the 'Home' menu, select 'Messages'. You will be taken to the Message Center where you can send and receive secure messages between yourself and Community Bank.
Yes. Each account holder is issued a separate User Name.
Yes, all joint account owners can use the same User Name. However, it is recommended that each joint account owner maintain their own unique User Name and password.
Community Bank Online works best with Google Chrome, Mozilla Firefox or Safari.
Yes, as long as you're using a recommended internet browser.
Community Bank Online works best with Google Chrome, Mozilla Firefox, Safari and Microsoft Edge.
The most common problems are cookies, browsers, typing errors and ISPs.
Community Bank Online passwords are case sensitive. Make sure the CAPS LOCK isn't on and try again. If you are still unable to login, please call Customer Service at 00-800-2265-3279 (Europe), 1-800-239-9427 (U.S. and all other locations), DSN: (314) 546-1892.
Select the Printer Friendly button located on the bottom of the Statement page to print your statement. For all other information, different internet browsers and browser versions have different options for printing frames. Consult your internet browser Help files to determine the best method for printing.
Community Bank Online incorporates industry standard security features that protect your data so you can manage your money with safety and confidence. We want to provide you with peace of mind when you access your account information.
Community Bank Online utilizes encryption technology, which is the scrambling of information for transmission back and forth between two points so that it cannot be read by unauthorized parties. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Community Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Community Bank, encryption protects your account information so it can't be intercepted and read by a third party.
And we encourage you to always take steps in addition to these Community Bank security features to protect your personal information. Here are some tips:
Yes. Community Bank is committed to making Community Bank Online safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Online Banking also uses 128–bit SSL encryption. To help protect your privacy while you are using the service, we will sign you out of Community Bank Online after 15 minutes of inactivity. However, you can modify the timeout period by going to Service Center > Services > Update e-mail, User Name, or Password.
SSL stands for Secure Socket Layer. This technology allows users to establish sessions with internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Community Bank Online site, you are secure through our use of SSL technology.
Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Community Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Community Bank, encryption protects your account information so it can't be intercepted and read by a third party.
There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption. High or 128–bit encryption means there are septillion possible keys that could fit into the lock that holds your account information, but only one that works each time you bank online. Community Bank Online uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.
A Global Certificate is a specialized SSL certificate which raises the minimum security level for all users to 128–bit encryption, even for those browsers that do not have the 128–bit feature turned on. This technology was developed to enable customers to temporarily interact with websites that demand a minimum encryption level of 128–bit. Therefore, our Global Certificates will automatically raise your security level for the duration of your Community Bank Online session, thereby providing added assurance that your data is protected.
