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Newcomer Banking Services will help you settle into your new assignment and local community from a financial perspective. Click below to see how we can assist.

At Community Bank, we offer a wide range of country-specific and stateside-like products and services to help you manage your money while living overseas. Our friendly associates will help you customize our unique blend of localized services to help you pay your local and stateside bills, obtain U.S. Dollars and local currency easily and affordably, and even help you structure a savings plan for covering potential emergencies. If you are deployed to a remote overseas location, we can also help you stay current on bill payments and help you monitor your accounts for important activity.

We encourage you to visit your local Community Bank and meet with our Newcomer Specialist who can tailor account products and services to your specific, local banking needs, assist you with overseas-specific financial planning, and help you achieve a state of financial readiness.

Community Bank is a Department of Defense owned banking program operated through a contract with a commercial financial institution. The Defense Finance and Accounting Service, in coordination with the Military Service banking representatives, is responsible for the oversight and management of Community Bank. Community Bank has over 60 banking centers and nearly 300 ATMs in Germany, United Kingdom, The Netherlands, Italy, Japan and Okinawa, Korea, Diego Garcia, Guantanamo Bay, Honduras, and Kwajalein Atoll. The contract specifies the following as authorized customers:

  • Active Duty U.S. Military Personnel, and their sponsored family members
  • DoD U.S. Civilian Employees and their sponsored family members
  • U.S. Employees of all other U.S. Government departments and NAFIs, and their sponsored family members
  • Active Duty U.S. Military Personnel and U.S. Government Civilian Personnel on temporary duty
  • U.S. Reserve Military Personnel on temporary active duty
  • Limited services for retirees where available

Bank of America, N.A. currently operates Community Bank under a contract with the Defense Finance and Accounting Service. In accordance with that contract, Community Bank may be identified as "Community Bank, Operated by Bank of America." Nevertheless, your relationship is with Community Bank, not Bank of America, N.A. Additionally, the documents associated with your account(s) at Community Bank do not create a contractual, fiduciary, quasi-fiduciary, or special relationship between you and Bank of America, N.A.

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If your Community Bank Debit or ATM card is lost or stolen, or if you notice unauthorized transactions:

  • Call us immediately at 1-800-239-9427 or (210) 270-5723
  • Select option 6 from the main menu
  • Select option 1 from the submenu
  • Your call will be transferred to our Lost and Stolen Department, and a customer service representative will gather your information and provide further assistance
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Our list of Frequently Asked Questions (FAQs) is designed to help you with your banking needs.

Community Bank values your privacy and is committed to protecting the information you provide us.

  • We treat the protection of your information as a priority - Our physical, electronic, and procedural safeguards help protect your information.
  • We don't sell your information - We share information outside of Community Bank only as permitted for our everyday business operations, such as processing customer requests or transactions (e.g. mailing customer notices), responding to court orders and legal investigations, or reporting to credit bureaus.
  • Your sensitive information is confidential - Our associates and the vendors we work with are obligated to secure customer information in the strictest confidence.

Your Account Security

Learn how we protect your information and how you can protect yourself:

Online Banking Security Enhancements

To make sure our Online Banking customer's accounts are secure, challenge questions add another layer of verification when you attempt to access account information from a computer other than one you have authorized Community Bank to recognize.

Click here for more information about our Online Banking Enhanced Security.

Unauthorized Account Use

We monitor for potentially fraudulent activity to better respond to your needs and save you time and money. If you think you have been a victim of account fraud, immediately call the phone number listed on your statement or contact your nearest banking center.

For additional help:

  1. Go to the U.S. Government Identity Theft website to view the ID Theft Affidavit
  2. Contact the three major credit bureaus:

Community Bank Privacy Policy for Consumers

Your privacy is our priority. We do not sell or share your personal information with marketers outside of Community Bank, who may want to offer their own products or services. No action is required on your part for this benefit. The Privacy Policy, effective April 9, 2010, explains how we may collect information from you when you visit our online applications. Click here to view the Community Bank privacy policy for consumers.


Sometimes you just need to speak with someone on the phone. Call Customer Service and press 0 to reach a customer service representative:

  • Germany / The Netherlands / Italy:

    00-800-2265-3279 or DSN 546-1892

    M — F 0800 to 1700 CET, except German Holidays

    Europe customers may use both Europe and U.S. Customer Service numbers

  • United Kingdom:

    00-800-2265-3279 or DSN 94-546-1892

    M — F 0800 to 1700 CET, except German Holidays

    Europe customers may use both Europe and U.S. Customer Service numbers

  • Japan / Okinawa / Korea / Guantanamo Bay / Diego Garcia / Kwajalein:


    M — F 0800 to 1900 CST, except U.S. Holidays

    Pacific customers may use both U.S. and Europe Customer Service numbers

  • While in U.S.


    M — F 0800 to 1900 CST, except U.S. Holidays


  • Community Bank/Bank of America
  • Attn: Customer Service
  • 300 Convent Street, Suite 400
  • San Antonio, TX 78205-3701


Click below and complete the form on the following page to send us a secure e-mail detailing your questions or concerns.

Secure E-mail

Community Bank Careers

Community Bank workplace values include teamwork, customer service, and loyalty. Does this seem like an environment you would like to work in? Click here to visit the Community Bank Careers Site and explore open positions.

Careers and positions vary by country, but generally include:

  • Teller
  • Customer Service
  • Operations
  • Administrative/Clerical
  • Logistics