Newcomer Banking Services will help you settle into your new assignment and local community from a financial perspective. Click below to see how we can assist.

welcome

At Community Bank, we offer a wide range of country-specific and stateside-like products and services to help you manage your money while living overseas. Our friendly associates will help you customize our unique blend of localized services to help you pay your local and stateside bills, obtain U.S. Dollars and local currency easily and affordably, and even help you structure a savings plan for covering potential emergencies. If you are deployed to a remote overseas location, we can also help you stay current on bill payments and help you monitor your accounts for important activity.

We encourage you to visit your local Community Bank and meet with our Newcomer Specialist who can tailor account products and services to your specific, local banking needs, assist you with overseas-specific financial planning, and help you achieve a state of financial readiness.

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Community Bank is a Department of Defense (DoD) owned bank provided by the Military Services to support authorized customer and official DoD banking needs. The bank is operated through a contract between the DoD and a commercial financial institution. The current contractor is Bank of America, N.A. The Defense Finance and Accounting Service, in coordination with the Military Service banking representatives, is responsible for the oversight of Community Bank.

Community Bank has over 60 banking centers and nearly 300 ATMs in Germany, United Kingdom, The Netherlands, Italy, Japan and Okinawa, Korea, Diego Garcia, Guantanamo Bay, Honduras, and Kwajalein Atoll. The contract specifies the following as authorized customers:

  • Active Duty U.S. Military Personnel, and their sponsored family members
  • DoD U.S. Civilian Employees and their sponsored family members
  • U.S. Employees of all other U.S. Government departments and NAFIs, and their sponsored family members
  • Active Duty U.S. Military Personnel and U.S. Government Civilian Personnel on temporary duty
  • U.S. Reserve Military Personnel on temporary active duty
  • Limited services for retirees where allowed
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If your Community Bank Debit or ATM card is lost or stolen, if you notice unauthorized transactions, or are having difficulty completing a transaction, immediately contact your local banking center or call Customer Service at 1-800-239-9427 or (210) 270-5723:

  • Select option 6 from the main menu
    • Select option 1 from the submenu to report a card lost or stolen
    • Select option 2 from the submenu if you notice unauthorized transactions or are experiencing difficulty completing a transaction
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Our list of Frequently Asked Questions (FAQs) is designed to help you with your banking needs.

Community Bank values your privacy and is committed to protecting the information you provide us.

  • We treat the protection of your information as a priority - Our physical, electronic, and procedural safeguards help protect your information.
  • We don't sell your information - We share information outside of Community Bank only as permitted for our everyday business operations, such as processing customer requests or transactions (e.g. mailing customer notices), responding to court orders and legal investigations, or reporting to credit bureaus.
  • Your sensitive information is confidential - Our associates and the vendors we work with are obligated to secure customer information in the strictest confidence.

Community Bank Privacy Policy for Consumers

Your privacy is our priority. We do not sell or share your personal information with marketers outside of Community Bank, who may want to offer their own products or services. No action is required on your part for this benefit. The Privacy Policy, effective May 25, 2018, explains how we may collect information from you when you visit our online applications. Click here to view the Community Bank privacy policy for consumers.

Important Information Related to EU Data Protection

Community Bank is a US Department of Defense owned banking program. The Defense Finance and Accounting Service, in coordination with the Military Service banking representatives, are responsible for the oversight and management of Community Bank. Community Bank recognizes the importance of maintaining the privacy of individual information in compliance with applicable legal and regulatory requirements. Our EU Privacy Notice outlines how Community Bank in the European Union collects, uses, processes, and shares personal information as well as the rights individuals may have in relation to our use of that information. To review a copy of the EU Privacy Notice, please click here.

Your Account Security

Learn how we protect your information and how you can protect yourself:

Online Banking Security Enhancements

To make sure our Online Banking customer's accounts are secure, challenge questions add another layer of verification when you attempt to access account information from a computer other than one you have authorized Community Bank to recognize.

Click here for more information about our Online Banking Enhanced Security.

Unauthorized Account Use

We monitor for potentially fraudulent activity to better respond to your needs and save you time and money. If you think you have been a victim of account fraud, immediately call the phone number listed on your statement or contact your nearest banking center.

For additional help:

  1. Go to the U.S. Government Identity Theft website to view the ID Theft Affidavit
  2. Contact the three major credit bureaus:
contact

Phone

Sometimes you just need to speak with someone on the phone. Call Customer Service and press 0 to reach a customer service representative or for assistance with critical ATM and Debit card issues, select option 6.

Germany / The Netherlands / Italy:
00-800-2265-3279 or DSN (314) 546-1892
M — F 0800 to 1700 CET, except German Holidays
Europe customers may use both Europe and U.S. Customer Service numbers

United Kingdom:
00-800-2265-3279 or DSN (314) 546-1892
M — F 0800 to 1700 CET, except German Holidays
Europe customers may use both Europe and U.S. Customer Service numbers

Japan / Okinawa / Korea / Guantanamo Bay / Diego Garcia / Kwajalein:
1-800-239-9427 or 1-210-270-5723
M — F 0800 to 1800 CST, except U.S. Holidays
Pacific customers may use both U.S. and Europe Customer Service numbers
For assistance with critical ATM and Debit card issues, select option 6.

While in U.S.
1-800-239-9427 or 1-210-270-5723
M — F 0800 to 1800 CST, except U.S. Holidays
For assistance with critical ATM and Debit card issues, select option 6.

mail

Mail

  • Community Bank/Bank of America
  • Attn: Customer Service
  • 300 Convent Street, Suite 400
  • San Antonio, TX 78205-3701
email

E-mail

Click below and complete the form on the following page to send us a secure e-mail detailing your questions or concerns.

Secure E-mail
customer service

Community Bank Careers

Community Bank workplace values include teamwork, customer service, and loyalty. Does this seem like an environment you would like to work in? Click here to visit the Community Bank Careers Site and explore open positions.

Careers and positions vary by country, but generally include:

  • Teller
  • Customer Service
  • Operations
  • Administrative/Clerical
  • Logistics