Newcomer Banking Services will help you settle into your new assignment and local community from a financial perspective. Click below to see how we can assist.
At Community Bank, we offer a wide range of country-specific and stateside-like products and services to help you manage your money while living overseas. Our friendly associates will help you customize our unique blend of localized services to help you pay your local and stateside bills, obtain U.S. Dollars and local currency easily and affordably, and even help you structure a savings plan for covering potential emergencies. If you are deployed to a remote overseas location, we can also help you stay current on bill payments and help you monitor your accounts for important activity.
We encourage you to visit your local Community Bank and meet with our Newcomer Specialist who can tailor account products and services to your specific, local banking needs, assist you with overseas-specific financial planning, and help you achieve a state of financial readiness.
Community Bank is a Department of Defense (DoD) owned bank provided by the Military Services to support authorized customer and official DoD banking needs. The bank is operated through a contract between the DoD and a commercial financial institution. The current contractor is Bank of America, N.A. The Defense Finance and Accounting Service, in coordination with the Military Service banking representatives, is responsible for the oversight of Community Bank.
Community Bank has over 60 banking centers and nearly 300 ATMs in Germany, United Kingdom, The Netherlands, Italy, Japan and Okinawa, Korea, Diego Garcia, Guantanamo Bay, Honduras, and Kwajalein Atoll. The contract specifies the following as authorized customers:
If your Community Bank Debit or ATM card is lost or stolen, if you notice unauthorized transactions, or are having difficulty completing a transaction, immediately contact your local banking center or call Customer Service at 1-800-239-9427 or (210) 270-5723:
Community Bank values your privacy and is committed to protecting the information you provide us.
Community Bank is a US Department of Defense owned banking program. The Defense Finance and Accounting Service, in coordination with the Military Service banking representatives, are responsible for the oversight and management of Community Bank. Community Bank recognizes the importance of maintaining the privacy of individual information in compliance with applicable legal and regulatory requirements. Our EU Privacy Notice outlines how Community Bank in the European Union collects, uses, processes, and shares personal information as well as the rights individuals may have in relation to our use of that information. To review a copy of the EU Privacy Notice, please click here.
Learn how we protect your information and how you can protect yourself:
To make sure our Online Banking customer's accounts are secure, challenge questions add another layer of verification when you attempt to access account information from a computer other than one you have authorized Community Bank to recognize.
Click here for more information about our Online Banking Enhanced Security.
We monitor for potentially fraudulent activity to better respond to your needs and save you time and money. If you think you have been a victim of account fraud, immediately call the phone number listed on your statement or contact your nearest banking center.
For additional help:
Sometimes you just need to speak with someone on the phone. Call Customer Service and press 0 to reach a customer service representative or for assistance with critical ATM and Debit card issues, select option 6.
CONTACT CUSTOMER SERVICE
Monday-Friday 0100 to 1800 U.S. Central Time, holiday hours may vary
24/7 Debit and ATM card assistance
Click below and complete the form on the following page to send us a secure e-mail detailing your questions or concerns.Secure E-mail
Community Bank workplace values include teamwork, customer service, and loyalty. Does this seem like an environment you would like to work in? Click here to visit the Community Bank Careers Site and explore open positions.
Careers and positions vary by country, but generally include: